Gleap

Key features

• Kai Support — first-level answers from your docs, in the inbox and chat
• Kai Resolve — investigates hard tickets using logs, click trails, and code, then produces a coding task
• Kai Code — turns tickets or requests into a pull request your engineers review
• Kai PM — prioritizes feature requests against customer demand and revenue
• Shared inbox and live chat — email, chat, WhatsApp, and in-app, in one place
• In-app bug reporting — screenshots, session replay, and logs attached to each report

Pricing

Read from Gleap's pricing page in October 2026 (verify current):

Yearly billing is two months free, and there's a 7-day free trial. The AI agents on Starter are metered per resolution rather than unlimited.

Pros and cons

Pros

• Closes the loop from ticket to shipped fix — rare in a support tool
• Established vendor with G2 4.6/5 and a real customer base, not a launch gamble
• Starts at $29/month, so a solo founder can begin cheaply

Cons

• Per-resolution pricing on Kai Support means costs scale with volume, not just seats
• The full agent suite (Resolve, Code, PM) requires the $149 Team plan
• Built for software teams specifically — service businesses without a codebase get less value

Who should use Gleap?

Gleap is for a software founder or small team whose support queue is full of real bugs, not just "where's my order" questions — the payoff is tickets becoming fixes and customers getting told. A solo founder can start on Starter ($29/mo) for inbox plus AI answers, but you'll want Team ($149/mo) to unlock the investigate-and-fix agents. If you run a non-software service business, a general help desk is a better fit.

Evidence: 4.6/5 on G2 (as cited by the vendor), 4,500+ teams, SOC 2 Type II, and a 148-point launch with 24 comments — a stronger signal than most launch-week tools.

FAQs